Policies and all that stuff

Now, just some common sense stuff:

1. Sometimes something comes in that is not worthy to repair. I will be up front and tell you, however, it IS your equipment, and I will respect that.

2. If you bring me something that has been sitting in the weeds behind your garage for the last 5 years to fix, A: It will NOT be cheap, B: It will NOT be fast!

3.(I may change this later-) Don't bring me any handheld (blowers, trimmers, chainsaws)equipment. You will leave with said equipment. Why? Do you REALLY want me to spend an hour, use $70 worth of parts getting your $90 weed eater from Walmart running when you can go buy a new one for $100, or a Stihl or Echo for less than $200?

4. Estimates are not free. It takes TIME to accurately diagnose your equipment, look up the cost of parts, do the paperwork, and call you! So, $35 is due at dropoff.

5. I cannot stay on the phone, give you a diagnoses and walk you through a repair! Please don't even ask! I need to see your equipment, It takes all senses to diagnose. As much as I enjoy conversation, I cannot stand and talk to you for 45 minutes about the history of your mower. That means I'm not in the shop turning wrenches, earning my wages and getting someone finished that is waiting on their equipment. Do tell me in detail what the problem is, any events leading to the failure, but please be brief and to the point. We can visit later at church or the coffee shop.

6. I stand behind my work. I am human and will occasionally miss something, and yes, sometimes a new part can fail. I use OEM parts wherever possible, or known good aftermarket replacements in an effort to prevent a return visit. I guarantee my work and parts for 30 days after pickup. I will use aftermarket parts at a customers request, however, there will be NO guarantee on those parts. Belts and blades are also on the no guarantee list.

7. Pick up policy: So you dropped off your equipment, approved the estimate and the repairs are completed. There it sits. After 30 days of sitting, sorry, but it will be sitting out front with a price tag (exceptions for unusual circumstances). Communicate with me! Silence will get your item sold or storage charged after 30 days.

8. Nothing leaves the shop unpaid. Sorry, but I can't invoice you (exceptions with large companies, schools, communities, etc.)

9. I do accept debit/credit cards (a small fee may apply), checks, cash and some mobile/electronic payments.

10. I am honest. I charge only for what I actually do, and in most cases can stay within the approved estimate unless prior notice is given and approved.

11. I reserve the right to refuse service to any individual or company for any reason I deem necessary. 

12. I do not tolerate vulgar or explicit language in my place of business. Save it for elsewhere. Thank you for respecting us!